Do you have some questions about our delivery conditions?

Interested in joining our partner brands to be listed on our website?

You can email us at contact@bonchef.hk

Is there a minimum order?

We offer FREE shipping for orders above 400 HK$. If you cannot reach the minimum order, we will need to charge a 100 HK$ delivery fee.

How long before my order is ready?

For both delivery and pick up at our facility, you can expect your order to be ready within 3 to 5 business days.

You will receive a first automatic confirmation email once your payment is processed. If you have chosen delivery, our customer service will call you within 24h following your payment to confirm your delivery date preference based on our schedule (see delivery schedule below).

Where can you deliver?

We can deliver everywhere in Hong Kong island, in Kowloon and new territories.

Please notice we cannot deliver on outlying islands (except Tung Chung in Lantau) and village houses.

Alternatively, you can choose to pick up your order at our facilities, in Tsuen Wan West.

 

Do you deliver every day?

Our delivery team work Monday to Saturday, between 9 AM and 6 PM, and follow a schedule based on delivery areas:

 

HK Island & Fo Tan to Tai Po: Monday, Wednesday and Friday

Kowloon & New Territories: Tuesday, Thursday and Saturday

 

We deliver between 9 AM and 6 PM. We cannot guarantee a shorter time window. Our delivery team will call you 30 minutes prior to delivery time, to inform you of their arrival.

 

What if I am not home?

Please try to make sure someone is home to collect the goods. Our products being frozen, they should be stored at -18°C and will thaw if left at room temperature for too long. DO NOT REFREEZE ONCE THAWED.

Shall our delivery team fail to hand over the goods in person, they will be instructed to leave them at your door.

 

Return Policy

Customers are requested to examine the goods immediately up on delivery for any deficiencies and/or damage. Claims (if any) must be lodged to our Customer Service

(2407 8311) at the time of delivery (Mon.-Fri., from 9 AM to 5 PM) or send us an email to contact@bonchef.hk. Otherwise, we shall have the discretion to refuse your claim after delivery.

 

Refund/Replace policy

It is the receiver’s responsibility to check the condition of any good received. Refund, if any, will be deducted from your next order.

Find us for help!

Leave us a message on our contact section.

We will get back to you as soon as possible.

FROZEN FOOD

All our products are frozen using cutting-edge technology and delivery to your door, ready to bake or ready to serve!

MADE BY CHEFS

All are developed by Chefs for Chefs, in line with the high standards of most demanding professionals

FREE DELIVERY

Enjoy FREE delivery for all orders of HK$ 400 or more.

Alternatively, you can also come and pick-up your products at our facilities!

ABOUT

CONTACT

WhatsApp: 

5702 7101

220-248 Texaco Road

Tsuen Wan, New Territories,

Hong Kong

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